BAMBOO ESCAPES

BAMBOO PRODUCT WARRANTY POLICY

This warranty is given to the initial purchaser:

 And is valid for as long as the product is owned by the original buyer during warranty period. The warranty, which runs from the date of purchase, covers defects in materials and craftsmanship found during standard residential use of the products during warranty period. Standard residential use is defined as the proper usage by individual(s) in a home, and weigh less than 250 lbs. If a product is defective, and if written notice of the defect is given to shipper within the Applicable Warranty Period, shipper at its option will either repair or replace the defective product with comparable component or product. This warranty does not cover damage caused by transportation, delivery, or abuse. This warranty applies only under the conditions of normal usage and does not apply to defects resulting from misuse, accidents, negligence or normal wear.

Applicable Warranty Period: FIVE (5) YEARS

The bamboo frame is warranted under normal RESIDENTIAL wear and use conditions only.

  • This warranty does not cover shrinkage, expansion, splitting and or checks due to climate change, improper storage and or the inherent nature of natural bamboo.

  • This does not cover the finish: Fading, peeling, mold and or scratches due to climate change, improper storage, shipping, assembly and or the inherent nature of finishing natural bamboo. Note: Bamboo will always require touch-up and or refinishing its whole life to protect it and maintain its beauty as with any natural product.

  • Fabric is warranted against wear under normal wear conditions only.

  • This does not cover shrinkage, piling, or fading due to sun, chemical after-treatments or improper cleaning.

  • Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.

  • Does not cover if the Gazebo is damaged during moving or relocation.

  • All Warranty Claims must be submitted in writing with photos.